With change being an inevitable constant, orrganizations that fail to adapt quickly often find themselves outpaced by more agile competitors. While many companies invest in new technologies and processes to improve efficiency, they frequently overlook the most critical factor for long-term success: their people.
At the intersection of operational excellence and human-centered leadership lies the powerful combination of Business Process Management as a Service (BPMaaS) and Change Management. Together, they don’t just help businesses weather change—they create cultures that embrace it, promoting resilience and continuous improvement.
Understanding the Resistance to Change
Resistance is a natural human reaction. Research from Prosci shows that 70% of change initiatives fail—largely due to employee resistance and lack of management support. Fear of the unknown, comfort with the status quo, and skepticism about new initiatives often create barriers to success. If left unaddressed, this resistance can derail even the most well-planned business process improvements.
Dr. John Kotter, a leading authority on change leadership, famously said, “Change sticks when it becomes the way we do things around here.” But getting to that point requires more than a directive from leadership but more of a deliberate, strategic approach to managing both processes and people.
What Is BPMaaS and Why Is It Critical?
Business Process Management as a Service (BPMaaS) is a strategic approach to analyzing, optimizing, and managing your business processes. Unlike software-based solutions, BDM Squared’s BPMaaS is a direct, hands-on consulting service that works alongside your internal teams to identify inefficiencies, eliminate waste, and streamline workflows.
By leveraging external expertise, organizations gain fresh perspectives, best practices from across industries, and actionable strategies tailored to their unique challenges. However, optimized processes alone are not enough. Without effective Change Management, new processes rarely gain traction.
The Role of Change Management in Continuous Improvement
Change Management focuses on guiding employees through the emotional and practical transitions that accompany new ways of working. It ensures that the human side of change—often the most unpredictable variable—is managed with empathy and structure.
According to McKinsey, companies that address both technical and human elements of change are 2.5 times more likely to outperform their peers. Effective Change Management involves:
- Clear communication about the purpose and benefits of change
- Providing training and support throughout the transition
- Engaging employees early in the process to gather feedback and build trust
- Celebrating small wins to build momentum
BPMaaS and Change Management: A Partnership for Cultural Transformation
When BPMaaS and Change Management work hand-in-hand, the results go beyond operational efficiency—they reshape organizational culture. Here’s how:
- Aligning Strategy with Execution
- Building Organizational Resilience
- Driving Sustainable Change
- Improving Employee Engagement
- Reducing Change Fatigue
Why choose BDM Squared?
- Proven track record of increasing operational efficiency and employee satisfaction
- Deep expertise across industries including healthcare, government, fintech, and utilities
- A human-centered approach that respects and engages your workforce
- Commitment to measurable outcomes and sustainable change
Partner with BDM Squared to turn resistance into resilience and create a culture of continuous improvement that drives long-term success.
Contact us today to learn how our BPMaaS services can empower your organization to thrive in the face of change. www.bdmsquared.com | (404) 301-5879