Project Mgmt and Process Improvement

PROJECT: Border Management System:
Bermuda L F Wade International Airport.

CLIENT: Department of Customs & Immigrations

Implementation of the Border Management System was critically imprtant to national security and the position of Bermuda on the world stage. Every international traveler would be processed through this system.

  • Aggressive timelines from airport developers
  • Poor communication between developer and Customs & Immigration departments
  • Multiple local and international interdependencies

We managed the initiative to deploy the new Border Management System in the current terminal and coordinated with the vendors to ensure implementation of the Border Management System and eGates in the new airport.

  • Vendor relationships
  • Coordinating interdependencies across Customs, Immigration, Executive/Private Jet Facility, Yacht Processing and Cruise Ship Processing
  • Assisted with Current State and Future State process documentation
  • Communication planning and coordination with local and international security agencies such as Interpol.

The project was successful, and the airport opened on time with the ability to process passengers in spite of a Global pandemic.

 

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Project Management

PROJECT: Customer Self-Service Portal

CLIENT: Bermuda Electric Light Company (BELCO)

BELCO was implementing a customer website upgrade and customer portal to improve customer experience.

  • Operates in a regulated environment which contributes to a unique rates structure
  • Integration with six systems and vendor management for implementation of all changes
  • Hurricane season was rapidly approaching
  • Aggressive timelines from airport developers
  • Poor communication between developer and Customs & Immigration departments

We coordinated the efforts of all impacted stakeholders, vendors and resources. Managed the day-to-day project management activities to coordinate the project interdependencies across at least five systems/platforms to ensure successful integration and on-time/on-budget delivery. Provided regular status updates to project sponsors and key stakeholders.

We were able to get the outage map fully operational in time for the first hurricane of hurricane season. It was gratifying to be part of a project that offers such important assistance to the citizens of Bermuda.

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Business Process Improvement

PROJECT: Business Process Improvement & RFP Preparation

CLIENT: Bermuda Civil Aviation Authority

Bermuda Civil Aviation Authority is the European equivalent to the FAA for aircraft registry, pilot certification, and maintenance organization certification. BCAA needed to replace their aging registry system for better access and ease of use.

  • Organizational changes that require process redesign.
  • Lack of Process for RFP Preparation and Vendor Selection

We assisted BCAA with requirements elucidation, future state process and workflow documentation and RFP Preparation. This included tracking and managing RFP preparation, vendor evaluation, and vendor selection process from initiation through selection. We created all scorecards and selection tools, consolidated results and facilitated selection process with selection committee. BCAA successfully selected a vendor and the project is underway. We are currently working with them to document the process flow for system implementation.

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Project Management

PROJECT: Billing System Upgrade

CLIENT: Midwest Energy

Midwest Energy required project management support for a vendor-required billing system upgrade.

  • The previous project had over 30% defects
  • Previous upgrade ran months over schedule

We coordinated the efforts of all impacted stakeholders, vendors, and resources. We managed the day-to-day project management activities to coordinate the project interdependencies across at least seven systems/platforms to ensure successful integration and on-time/on-budget delivery.

We provided regular status updates to project sponsors and key stakeholders.

The project finished on time with less than 5% defects.

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